Support

Need help with fodia? Find answers to common questions below or contact us directly. We typically respond within 48 hours.

Frequently Asked Questions

What is fodia? ↓

fodia is a private food and digestive symptom diary. You log meals and symptoms (e.g. bloating, pain) so you can spot possible patterns over time — for example while following a low-FODMAP elimination approach. Core diary logging is completely free. Optional fodia Premium AI features can estimate a meal's nutrition, flag possible trigger ingredients, and narrate your own statistics in plain language.

fodia is not a medical device and does not diagnose or treat any condition. Always consult a qualified healthcare professional or dietitian for medical or dietary advice. See our Terms of Service for details.

How is my data stored and protected? ↓

All your meals, symptoms, and notes are stored locally on your device in an encrypted SQLite database using SQLCipher encryption. This means your diary never leaves your device unless you explicitly export a backup/CSV or trigger an optional AI analysis. We do not have access to your diary content on our servers.

Additionally, encryption keys are stored in your device's secure storage (iOS Keychain / Android Keystore), providing an extra layer of protection. For more details, see our Privacy Policy.

How do I back up and restore my diary? ↓

Encrypted Backup (Export): Go to Settings → Export Data. This creates an encrypted JSON file saved to your device. You can share this file via email, cloud storage, or any method you prefer. To restore, go to Settings → Import Data and select the JSON file — note that importing replaces your current diary, so keep a recent backup before importing.

Clinical CSV Export: Go to Settings → Export CSV to generate an unencrypted spreadsheet of your entries for a chosen date range, suitable for sharing with a doctor or dietitian. You choose whether to include AI-estimated nutrition/trigger columns.

How do I delete my data or my account? ↓

Delete Individual Entries: Swipe left on any diary entry in the list view and tap "Delete," or open the entry and delete it.

Delete My Account: Go to Settings → Delete my account. This permanently deletes your account and any subscription entitlement on our servers, but it does not erase the diary stored on your device — export a backup or CSV first if you want to keep it.

Remove All Local Data: Uninstalling the app removes all local data permanently, including your diary and settings. Make sure to export a backup first if you want to keep your data.

Server-Side Data: You can request deletion of any remaining server-side data (crash reports, device registrations) by emailing appfodia@gmail.com.

How do I change reminder times? ↓

Go to Settings → Notifications. You can enable or disable meal-logging reminders and choose the times you'd like to be notified. Most reminders are scheduled locally on your device and do not require an internet connection.

How does the AI meal analysis work? What data is sent? ↓

AI meal analysis is a fodia Premium feature. When you tap "Analyze" on a meal, fodia sends the meal's text and/or a downscaled photo, plus your recorded FODMAP diagnosed/suspected profile, to our server, which forwards it to OpenAI to estimate nutrition and flag possible trigger ingredients. This only happens for the specific meal you choose to analyze — never your whole diary.

For daily, weekly, or monthly insight summaries, your device calculates every statistic itself and sends only that already-aggregated, de-identified summary for narration — never your raw notes or photos.

Data is transmitted over encrypted TLS connections and is not stored on our servers afterwards. This feature is entirely optional. Learn more in our Privacy Policy.

Is fodia free? Are there premium features? ↓

Core diary tracking is 100% free: You can log unlimited meals, symptoms, and notes, store your data locally with SQLCipher encryption, create encrypted backups, and export unencrypted clinical CSV reports without paying anything.

All AI features are Premium: Advanced features powered by artificial intelligence — including AI meal analysis, FODMAP trigger detection, nutritional estimation, daily AI digests, and monthly insight reports — are part of fodia Premium. We offer weekly, monthly, and yearly subscription options (which may include a free trial), as well as a one-time lifetime purchase option.

Subscriptions are billed and managed securely through the Apple App Store or Google Play Store, and you can cancel anytime. See our Terms of Service for full subscription details.

How do I cancel or manage my fodia Premium subscription? ↓

You can manage or cancel your subscription at any time through your platform account settings or through the link in the fodia app Settings:

iOS (iPhone/iPad): Open your device Settings → tap your Apple ID / Name at the top → Subscriptions → select fodia → tap Cancel Subscription.

Android (Google Play): Open the Google Play Store app → tap your profile icon in the top right corner → Payments & subscriptions → Subscriptions → select fodia → tap Cancel subscription.

If you cancel during a free trial, make sure to cancel at least 24 hours before the trial ends to avoid being charged. After cancelling, you will retain access until the end of your current paid billing period.

Can I use fodia offline? ↓

Yes! fodia is fully functional offline. All your diary entries are stored locally on your device, so you can log meals and symptoms, and review your history, without an internet connection.

Only the optional AI meal analysis and insight summaries require internet access. Everything else — logging, browsing history, encrypted backup/restore, and CSV export — works fully offline.

Is my diary truly private? ↓

Yes. Your diary entries are stored locally on your device in an encrypted database. We do not have access to your entries on our servers. We do not use analytics or advertising SDKs, we do not track you, and we do not sell your data.

The only data we ever see is your anonymous account identifier, the minimal payload sent during an AI request you initiate, and anonymous crash/diagnostic data (which you can disable in Settings). See our Privacy Policy for a complete explanation.

How do I report a bug or technical issue? ↓

To report a bug, please use the contact form below or email appfodia@gmail.com. When reporting an issue, please include:

  • Your device model and OS version (e.g., iPhone 14 Pro, iOS 17.2)
  • App version (found in Settings → About)
  • A detailed description of the issue and steps to reproduce it
  • Screenshots or screen recordings, if applicable

We collect anonymous crash reports via Firebase Crashlytics, which helps us identify and fix bugs automatically. Your diary content is never included in these reports, and you can disable crash reporting in Settings if you prefer.

Contact Us

Can't find what you're looking for? Send us a message and we'll get back to you within 48 hours.

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Discover fodia

A private, encrypted food & digestive diary — track meals and symptoms, spot patterns, and share a clean clinical export with your doctor or dietitian when you're ready.

Learn More

Support Hours & Response Time

Email: appfodia@gmail.com

Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (UTC)

Response Time: We aim to respond to all inquiries within 48 hours. For urgent issues, please include "URGENT" in the subject line.

Additional Resources